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eNaTIS -National Traffic Information System

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South Africa's driving licence card rates among the best in the world in terms of its security features.
 
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Contact Us - National Call Centre (eNaTIS USERS ONLY)

The National Call Centre does not deal with queries from the PUBLIC. If you are not an eNaTIS user, please choose one of the categories on the Contact US page relevant to your query. This is the contact details of the National Call Centre for registered users of the eNaTIS system. PLEASE TAKE NOTE that in order to send an email to a contact, you have to click on the contact's name after which you will be directed to an email submission screen.

Name Position Phone Fax
Call Centre Manager Hardware / Network / Software +27 11 266-2000 0866 705 464 (RSA only)
 
  • Admin adjudication of road traffic offences   (1)

    This is a list of contacts that deals with administrative adjudication of road traffic offences (AARTO). PLEASE TAKE NOTE that in order to send an email to a contact, you have to click on the contact's name after which you will be directed to an email submission screen.

  • Provincial Representatives: eNaTIS   (9)

    This is a list of provincial representatives for the eNaTIS system. Take care to select the representatives for the province where you are residing. PLEASE TAKE NOTE that in order to send an email to a specific representative, you have to click on the contact's name after which you will be directed to an email submission screen.

  • Fraud and Corruption   (1)

    This is a list of contacts that deals with fraud and corruption issues in respect of the eNaTIS system. PLEASE TAKE NOTE that in order to send an email to a contact, you have to click on the contact's name after which you will be directed to an email submission screen.

  • Vehicle Queries   (1)

    1. First contact the registering authority where the application was made.
    2. Escalate the matter to Provincial Representative (refer to contacts for provinces)

  • Driving Licence Queries: General   (15)

    1. First make contact with the testing centre where the application was submitted.
    2. Escalate the matter to the appropriate provincial representatives for general driving licence queries. Take care to select the representatives for the province where you are residing. PLEASE TAKE NOTE that in order to send an email to a specific representative, you have to click on the contact's name after which you will be directed to an email submission screen.

  • Driving Licence Queries: International   (4)

    This is a list of contacts that deals with international driving licence queries. PLEASE TAKE NOTE that in order to send an email to a contact, you have to click on the contact's name after which you will be directed to an email submission screen.

  • Information Security   (1)

    This is a list of contacts that deals with information security issues in respect of the eNaTIS system. PLEASE TAKE NOTE that in order to send an email to a contact, you have to click on the contact's name after which you will be directed to an email submission screen.

  • National Call Centre eNaTIS (USERS ONLY)   (1)
  • Department of Transport   (1)
    This is a list of contacts of various functionaries of the Department of Transport involved with the eNaTIS system. PLEASE TAKE NOTE that in order to send an email to a contact, you have to click on the contact's name after which you will be directed to an email submission screen.
  • Tasima Staff   (7)
    This is a list of contacts of various functionaries of Tasima, the eNaTIS contractor. PLEASE TAKE NOTE that in order to send an email to a contact, you have to click on the contact's name after which you will be directed to an email submission screen.
  • Webmaster (Web Site issues ONLY)   (1)
    Contact Details for the Webmaster. Please take not that the Webmaster ONLY deals with queries specific to this web site and its use. No other queries will be answered. Please select the relevant category elsewhere on the Contact Us page for other queries. PLEASE TAKE NOTE that in order to send an email to the webmaster, you have to click on the contact's name after which you will be directed to an email submission screen.
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